Mid-Market Customer Success Manager

Customer Succes
Remote
New York, US

We're looking for an Enterprise Account Executive to join our expanding Partnerships team here in New York! There are a few things we take really seriously here: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to walk our clients to success using our platform.

About The Role

  • The Account Executive position is a quota-carrying position where you will own the full sales cycle from start to finish; hunting for new prospects, building relationships with key stakeholders, and managing contract negotiation.
  • Work and sell alongside our partners to accelerate penetration to the Enterprise segment.
  • Working closely with Channel Partner Managers (CPMs) to drive sales and account expansion efforts with key partners in the field.
  • Act as an escalation point of contact for relationship and commercial issues.
  • You will collaborate with customers, partners and teammates to discover new opportunities, use past solutions as a point of reference for future expansions, and build long term relationships with customers to connect monday.com's value proposition with our customers business objectives and main KPIs.
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Your Experience & Skills

  • 5+ years of full-cycle B2B SaaS sales experience
  • English and Spanish fluency / written and verbal bilingual proficiency
  • Experience negotiating and navigating contracts and legal discussions
  • Proven track managing strategic deals and involving partners if applicable
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • Excellent business acumen, analytical and communication skills
  • Positive attitude, empathy, and high energy
  • Self-starter, builder mindset, and ability to effectively operate with flexibility in a fast-paced, dynamic team environment
  • BA/BS degree preferred; or equivalent relevant work experience
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Life at DAZZM

We create experiences. Our culture is lively, energetic and anything but boring. Fueled by innovation, passionate people, and our commitment to making beautifully engaging apps, DAZZM is a place where your work has impact. Your initiative is powered by autonomy to pursue mission-driven projects.

Remote-first. Work from anywhere and stay connected through weekly catchups and social get-togethers. Should you be inclined, we have a downtown Montreal (Canada) home base where you can connect with team members in person, but overall we’ve ditched the cubicles for a remote-first environment.

Innovation. Creative problem-solving and innovation are encouraged, shared, and celebrated. Bureaucracy and slow-moving do not work here. Agile is how we roll.

Collaboration. We got a cool-looking virtual office that blends our love of tech with staying connected. Brainstorm ideas in a virtual conference room. Do lunch with a colleague in a virtual cafeteria. Meet, share, and collaborate in our virtual community.

Joy. Yes, we’ve got competitive salary packages and splurge on tech tools, but we also prioritize your well-being, balancing work and play, finding joy in the process.

Agile
People
Innovation
Transparent
Experiences